§ 91.11

COMPLIANCE PLANS SUBMITTALS AND EMERGING LANGUAGE POPULATIONS

a.

Compliance Plans Submittals. The Director of each Tier 1 Department shall approve and annually file electronic copies of the Annual Compliance Plan by December 31st with the Mayor’s Office, the Commission, and the Office of Civic Engagement and Immigrant Affairs.

b.

Inclusion of Emerging Language Populations in a written report to the Board. By March 1st of each year, the Office of Civic Engagement and Immigrant Affairs shall compile and summarize in a written report to the Clerk of the Board of Supervisors all departmental Annual Compliance Plans. In the written report of the Clerk of the Board, the Office of Civic Engagement and Immigrant Affairs may recommend appropriate changes to all departmental Annual Compliance Plans in order to meet the needs of emerging language populations. Emerging language populations is defined as at least 2.5 percent of the population who use the Department’s services or 5,000 City residents who speak a shared language other than English.

c.

By June 30th of each year, the Office of Civic Engagement and Immigrant Affairs may request a joint public hearing with the Board of Supervisors and the Commission to assess the adequacy of the City’s ability to provide the public with access to language services.

d.

The Office of Civic Engagement of Immigrant Affairs shall keep a log of all complaints submitted and report quarterly to the Commission.

History

(Added by Ord. 202-09, File No. 090461, App. 8/28/2009)

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